Information Governance: Protecting Patient Records
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Patient information is confidential, and protecting it is everyone’s responsibility.
This week’s Memo of the Week focuses on information governance and appropriate access to patient records. From understanding when access is justified to recognising that all activity is logged, the memo provides practical reminders for everyone working in primary care.
Think before you click, access with a purpose and report any concerns.
The legislation sets out which organisations are covered and includes an exception where disclosure would be more detrimental to the child. These qualifications matter when translating the memo into practice procedures.
Key actions
- Remind staff to access patient records only for legitimate, authorised work purposes
- Reinforce that clinical-system access is logged and may be audited
- Check that staff understand confidentiality policies and training requirements
- Remind colleagues not to share passwords or leave screens unlocked
- Ensure staff know how to report accidental access or confidentiality concerns
Explore this topic further
Preventing Inappropriate Access to Patient Records: A Practical Guide for Practice Managers
Read guideSources & Further Reading
This memo provides general operational information and should be read alongside current national guidance, relevant legislation and local policies. Practices should seek appropriate clinical advice when making decisions about specific risks or procedures.